WHAT TO DO IN CASE OF ACCIDENT?

FAILING TO REPORT A CLAIM BEFORE YOU LEAVE MEXICO, MAY AFFECT YOUR RIGHT TO BE INDEMNIFIED ACCORDING TO THE CONDITIONS OF YOUR POLICY. THE COMPANY MAY HAVE THE RIGHT TO DENY COVERAGE.

In case you get involved in an accident, please try to remain calm and remember that you and other occupants of the vehicle are the most important. Stay calm and have confidence that you are well protected by your Mexican insurance.

Then, you must report your claim immediately to ANA Seguros at 01-800-911-9119 and if possible to the Mexican Authorities. Please keep your policy available at all times. You will be attended by a bilingual operator who will ask you the following information:

You will have a field adjuster assigned, who, whenever possible, and with the information given above, will meet you at the accident site. Your adjuster will need the following documents. Make sure you have them handy:

Please be sure to obtain all the information regarding your claim, since it will be of vital importance to follow-up your claim. Specifically :

For your convenience, before you leave the accident site, review with your adjuster the next steps that you must follow in order to have your claim finalized.

Do not try to make any arrangements or to settle any matter with 3rd parties by yourself. Wait for the adjuster to arrive. He will intercede in your behalf with the 3rd parties involved and legal authorities. Your cooperation is very important; it is the adjuster's job to help you.

For your information some mobile phones brought from the United States of America or Canada may not have coverage by the carriers within Mexican Territory. We highly suggest the use of a private phone or a public pay phone. Pay Phone Cards can be purchased at almost all Gas Stations and Drug Stores.

It is important to keep in mind that you are in a foreign Country and the laws and traffic regulations are different from those in the United States of America or Canada.